Originally posted on 09/29/2012:

Quote Originally Posted by Heritage Insider View Post
Cory was barred because we were uncomfortable with his pattern of play.

We neither have the resources nor feel the obligation to continuously monitor casino play to determine if a barred player has violated our rules and snuck back in. If we do catch such a player we will immediately freeze his or her account until a suitable outcome is mutually agreed upon or, if necessary, arbitrated by a 3rd party mediator. In this case we agreed to permit Cory to unilaterally select such a 3rd party mediator.

The 3rd party mediator selected by Cory determined that the account was controlled by Cory and ruled that we were to return all deposits, but any winnings were invalidated. If Cory is unhappy with this ruling he is welcome to take SBR John up on his offer to pay for a second round of another arbitration starting from square one and once again letting Cory pick the arbitrator provided it is licensed in the UK.

Bottom Line - Cory's "winnings" were not stolen but rather had their legitimacy rejected by the 3rd party mediator. At this time the decision on whether or not to undertake further arbitration rest solely in the hands of Cory. We more than willing to continue participating in this process.
Umm. What happened to the expert that you had hired?

If someone's casino play makes you UNCOMFORTABLE and you feel you have no obligation to monitor the action, why do you offer the games in the first place? That should be a HUGE RED FLAG to anyone choosing where to send their funds.

Bottom Line - The player's winnings were stolen as you sought to confiscate them from the beginning. If you didn't, the matter would not have required mediation. Freerolling players is not an acceptable act for a sportsbook, and SBR's decision was very wrong on this matter. Legitimate books don't use monitoring their action as an excuse. They use it to make money.