[yisman]

you missed my point. my point was if a customer calls in and says "im about to buy a car, how much is the annual premium" and i say $x, without actually quoting them (the vet did the exact same thing to centaur. threw out a number without doing the procedure) and they buy it and then i quote it and say its more.

Exactly. This thread is not about how expensive it is.

It's about asking them for the cost and them giving you an estimate that's significantly off.

Raising a stink is -EV due to the bad feelings it would generate, but I can see why someone would be upset.

If the employees can't be accurate, then they should just say they don't know, cost might vary, etc.