Is SBR helping in resolving disputes with Caesars?

[big joe 1212]

Quick recap:

I sign into my account. Under “my promos” I see an offer, bet $150 on any event, get a $450 free play. So I deposit $150, bet $150, now they say the offer was not for me and I did not opt in.

I actually took a screenshot of the offer and it does not have an “opt in” button, only a “bet now” button

I sent them a screenshot and they keep saying the promo wasn’t offered to me and that I also did not opt in.

Total bullshit

A friend of mine received the same offer and got screwed over also

[Optional]

Quick recap:

I sign into my account. Under “my promos” I see an offer, bet $150 on any event, get a $450 free play. So I deposit $150, bet $150, now they say the offer was not for me and I did not opt in.

I actually took a screenshot of the offer and it does not have an “opt in” button, only a “bet now” button

I sent them a screenshot and they keep saying the promo wasn’t offered to me and that I also did not opt in.

Total bullshit

A friend of mine received the same offer and got screwed over also

We are not officially licensed as an ADR service in NY as yet, but yes we are able to try.

I will PM you now to get more details.

[big joe 1212]

We are not officially licensed as an ADR service in NY as yet, but yes we are able to try.

I will PM you now to get more details.

Thanks Opti

[big joe 1212]

Caesars has acknowledged a publishing error and has credited my account with the free play.

[pologq]

glad it worked out joe