Hello. Strange story in CRIS. I opened an account with them before 1-2 months, specifically for the purpose of taking part in this contest. I never funded it though. Before I opened the account I searched my email (I have been using this email for at least 5 years and I don't have another) and found no references to CRIS. I searched in the notebook where I have my passwords at home, and there was nothing about CRIS either. I don't remember ever getting an account there before, although many times I have thought about it.
Anyway, before 2-3 days, CRIS bailed out BetOnSPorts European customers. I was among them. So, that got me a second account in CRIS with the same login and password as in BoS (Millenium). I contacted live support on Monday to ask them in which account should I make my minimum deposit in order to get the $200 bonus from the contest. They said in the ex-BoS account because the other one is going to close, but it would be better if I emailed Scott at scott@betcris.com. I emailed him. No response. I get back later on Tuesday to live support, the girl asks a supervisor and he/she says that my other account is not locked yet and that I should deposit there usng any method but CC. I deposit $100 through Neteller. She says the bonus might take some hours to show in my account. Alright. Today I wake up (I am in Europe, remember?) and see no bonus. So, I contact live support again, the girl asks a supervisor and he/she says that the bonus was rejected because of fraud activity int he past!?!?! I had an account there he said! No details whatsoever. When did I have an account, what was this, have I ever played in Cris before (I am 99.999999% I have never had an account or at least I have never played there), what am I supposed to have done???
She said she will tell the guy in charge and let me know. But again no response. Can anybody from CRIS tell me what exactly have I done wrong and when? Sure it must be a misunderstanding, right?
Anyway, before 2-3 days, CRIS bailed out BetOnSPorts European customers. I was among them. So, that got me a second account in CRIS with the same login and password as in BoS (Millenium). I contacted live support on Monday to ask them in which account should I make my minimum deposit in order to get the $200 bonus from the contest. They said in the ex-BoS account because the other one is going to close, but it would be better if I emailed Scott at scott@betcris.com. I emailed him. No response. I get back later on Tuesday to live support, the girl asks a supervisor and he/she says that my other account is not locked yet and that I should deposit there usng any method but CC. I deposit $100 through Neteller. She says the bonus might take some hours to show in my account. Alright. Today I wake up (I am in Europe, remember?) and see no bonus. So, I contact live support again, the girl asks a supervisor and he/she says that the bonus was rejected because of fraud activity int he past!?!?! I had an account there he said! No details whatsoever. When did I have an account, what was this, have I ever played in Cris before (I am 99.999999% I have never had an account or at least I have never played there), what am I supposed to have done???
She said she will tell the guy in charge and let me know. But again no response. Can anybody from CRIS tell me what exactly have I done wrong and when? Sure it must be a misunderstanding, right?
