How does fd have such a large market share with this bad service

[boston7781]

So fd wrongly graded a bet and are acting like it’s something they’ll get around to eventually. It should have been a push/void bet and they issued a loss which means some people got paid that weren’t supposed to. Obviously that would probably be something pretty important for a sportsbook to figure out right away. Not 6 hours later telling me it’s been escalated. They took my money that’s not theirs and there is no one you can speak to. Their rules for table tennis state-

• In the event of a table tennis game not taking place or begins and does not finish, bets on the game which have not already been unconditionally determined are declared void.
• In the event a game is not decided competitively, for example a player is given a walkover, bets on this game are declared void.

I’ve attached my bet. They played 1 game and it ended. It’s pretty cut and dry idk how a place with half the market share doesn’t even know their own rules and when they mess up take days to regrade a bet?

[Optional]

How long did they end up taking to regrade it for you?

[boston7781]

They won’t regrade they made up a score and said it went final. Even thou every single reputable scoring site says the same thing fan duels own scoring says. That only 1 game was played and 1 point in the second game. I’ve provided proof from every single reputable site that the game didn’t finish they won’t show any proof where they came up with their score. I can’t believe fd would do something like this. I don’t think they’re stealing my money intentionally I think they’re stealing my money out of pure incompetence

[boston7781]

Not to mention I watched the game live and the scoring that all the sites show is exactly what I witnessed

[boston7781]

This is the email they sent me, despite it literally still saying the correct score on their own site. As I said all the sites have the scoring as 1 game and 1 point in second game. A couple sites say 3-0 however it’s clearly a mistake as they don’t have scoring like they do for every other game