1. #1
    mcd6802
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    New Vegas Is Trying to Charge Me $36,000 In Processing Fees

    Won a progressive slot jackpot for $605,000 at New Vegas. I go to cash out only to be told that I am going to be charged a 6% "processing" fee to collect the win. Since I had decided I was willing to spend some decent money trying to win the jackpot, I pressed New Vegas for full details of how such a win would be paid out beforehand. They eventually got back to me and said the win would be paid out in four installments over four months and mentioned nothing about fees. New Vegas normally offers free bitcoin payments. I decided this was good enough and started going at it.

    New Vegas's justification is "game royalties and fees associated with Rival Owned Jackpots". They claim if they did not charge 6%, they would be in "deficit". They also claim their fees are enforced by their providers to guarantee security and their providers have among the lowest fees in the industry. Sending bitcoin, apparently, is not intrinsically "secure" enough on its own.

    New Vegas's site says nothing about 6% bitcoin fees. Nonetheless, they have focused in on rule 4.7 "Players maintain sole responsibility for all processing fees on withdrawals." which they use as justification. Apparently, they consider $36,000 within the realm of "processing fees". I tried the arbitration process at Casinomeister. During this process, New Vegas chose not to expand the dialogue and so nothing changed.

    New Vegas has ignored numerous requests to substantiate that they are incurring the costs they claim they are incurring. They refuse to go into any specifics. Nobody I have talked to so far seems to believe they are really incurring the costs they claim without any alternative.

    Sadly, in the sake of full disclosure, I must admit that I eventually decided to collect the first $188,000 at a cost of $12,000 in fees. This was in response to advice that if I fight too hard, I might antagonize New Vegas and not get paid as a result. That advice was premised on Rival casinos having a poor general reputation. This decision has not sat well with me. Thus, I have decided to let the public know about the situation.

  2. #2
    captrobey
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    I hear what you are saying but that amount of money the last thing you want is for them to not pay you at all calling on some stupid rule or lying about something. That amount for many is life changing. Even if they charge that as long as they pay the rest to you. Get as much as you can out when you can. And congrats on such a huge win !!!!!!!

  3. #3
    pokerdevil
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    Which site is this? Newvegas.com?

  4. #4
    mcd6802
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    Yes, newvegas.com.
    Last edited by Optional; 05-06-23 at 01:04 PM. Reason: de-link

  5. #5
    Fishhead
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    Hefty fee
    Do you get any golf balls or coffee from them?

  6. #6
    veriableodds
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    Quote Originally Posted by Fishhead View Post
    Hefty fee
    Do you get any golf balls or coffee from them?

    Have tried literally hundreds of coffee's
    my personal favorite nowadays is the same stuff they sell a Mcdonalds . Mcaffee dark roast at wallies

  7. #7
    ryaanwilliiamss
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    I'm sorry to hear about your experience at New Vegas. It's certainly frustrating to win a large jackpot only to be charged a significant processing fee. It appears that New Vegas's justification for the fee is related to game royalties and fees associated with Rival Owned Jackpots. However, their lack of transparency and refusal to provide specific details about these costs raises concerns. It's disappointing that they haven't been responsive to your requests for clarification. Ultimately, you made a difficult decision to collect a portion of your winnings to avoid potential issues, but it's understandable that it doesn't sit well with you. Thank you for sharing your experience with the public, as it helps others be aware of such practices.

  8. #8
    Statman
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    In order to receive the funds, are there documents they make you sign first? If yes, would this eliminate you from trying any type of legal recourse?

  9. #9
    jedihyoju
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    $36000 on processing fees?

    Are they hiring 100 ex-military special force dudes to personally deliver 600k to your house?

    lol what a rip off

    congrats on a huge win tho.. nicely done

  10. #10
    OldBill
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    ok so 600,000 if won in brick n mortar casino the taxes are federal only 33% woooooooooooooo that $198,000 sports book way less only $36,000

  11. #11
    Mr. NBA
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    This is an interesting thread.....me personally (even though I certainly disagree with them charging 36k....total bullshit) I'd not make threads bashing them for paying out over half a mill on a progressive. There are brick and mortar establishments in this country that will try to F your brains out on paying such a hit.


    Congrats on the stab btw.....hope you get paid in full minus the 36k

  12. #12
    TheGoldenGoose
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    All casinos have to report to a “gaming commission “. See what the ga has to say.

  13. #13
    mcd6802
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    Thought I should update things. I have thus far collected 3 separate $94000 payments. The speed of the payments has not been great but not yet bad enough to trigger a separate complaint. Payments were supposed to be about once per month. The one I am waiting on now is about 10 days behind schedule. The previous payment was equally late though I did get it. There were no forms that I had to fill out. As far as legal recourse or some sort of gaming authority, I think I am out of luck. These Rival casinos I don't think have a reputation for operating in locales with strong authoritative oversight. The guy I talked to at Casinomeister certainly didn't give me that impression. The net on this win is still subject to taxes so the $36000 is only offsetting some of the net. On a separate note, there might be another take away from all this. After I won the $605,000, the jackpot amount reset to $2500. Therefore, it pays to do at least a little investigation into which jackpots to go for. That $2500 would be as hard to win as the $605,000 I won.
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  14. #14
    scottgodson1985
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    That's ridiculous nobody has ever heard of newvegas soo maybe thats why they can make there own rules that penetrate the customers

  15. #15
    Thefix13
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    In other news the person who won the powerball will be paying a lot of tax, another victim of bad luck

  16. #16
    mcd6802
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    Unfortunately, I need to update things again. It has been two months since my last payment. New Vegas has been giving me the run around despite my persistent badgering. If they are not even going to pay me the 94%, you better believe I am going to escalate this everywhere I can. For now, I am hoping I can wake them up a little bit with this posting.

  17. #17
    mcd6802
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    I was relieved and a bit surprised to see that I finally got a 4th payment today for $100,000. For all of the pestering I had done to get it, they didn't even bother to send an email out that they sent it.
    Points Awarded:

    Optional gave mcd6802 2 Betpoint(s) for this post.


  18. #18
    newton0038
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    Newvegas is full of shit saying it " royalties and fees". They are included in every penetrating spin with portions going to royalties, house cut and adding to the progressive. Wonder if Newvegas got fuked on bitcoin pricing. They were no doubt slow pay8ng in hopes bitcoin shot up over 50k.

  19. #19
    mcd6802
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    To their credit, NewVegas did send out their 5th payment fairly quickly. Was sent out about a week after the 4th one. Thus, they have now paid about 80% of the balance. On the other hand, once again, bad communication on their end. They couldn't be bothered to spend a minute to notify me they sent the payout. Didn't learn about it until about a day and a half afterwards. I kid you not, in that time frame I lost $8,000 from a downward dive in the bitcoin price. If I would have known about the payment sooner, would have sold the bitcoin immediately. I am chalking this up mostly to bad luck. Still. NewVegas's communication could be better.

  20. #20
    Mr. NBA
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    fantastic news

  21. #21
    Thefix13
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    Bad luck and won a $605,000 jackpot shouldn't appear in the same thread, ever.

  22. #22
    mcd6802
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    NewVegas made another payment of $100,000 today. For whatever reason, the last 3 payments NewVegas has made have been without any fees. Thus, it is looking like the total fees will be $18,000 and not $36,000. Perhaps trying to fight them more after the first few payments has paid dividends. Excluding their fees, NewVegas have now paid off about 99% of the win. Still, the $18,000 I've been charged I still basically consider to be bs.

  23. #23
    bensw
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    Quote Originally Posted by mcd6802 View Post
    NewVegas made another payment of $100,000 today. For whatever reason, the last 3 payments NewVegas has made have been without any fees. Thus, it is looking like the total fees will be $18,000 and not $36,000. Perhaps trying to fight them more after the first few payments has paid dividends. Excluding their fees bonuses here, NewVegas have now paid off about 99% of the win. Still, the $18,000 I've been charged I still basically consider to be bs.
    Looks like you got some good news from NewVegas-almost all of your winnings. I wonder if this change is permanent or temporary?

  24. #24
    pokerdevil
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    Congrats on the huge score. You seem pretty nonchalant about it all!

  25. #25
    Herky
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    Quote Originally Posted by mcd6802 View Post
    To their credit, NewVegas did send out their 5th payment fairly quickly. Was sent out about a week after the 4th one. Thus, they have now paid about 80% of the balance. On the other hand, once again, bad communication on their end. They couldn't be bothered to spend a minute to notify me they sent the payout. Didn't learn about it until about a day and a half afterwards. I kid you not, in that time frame I lost $8,000 from a downward dive in the bitcoin price. If I would have known about the payment sooner, would have sold the bitcoin immediately. I am chalking this up mostly to bad luck. Still. NewVegas's communication could be better.
    you should be stacking Btc, not converting to shitty FIAT

  26. #26
    Judge Crater
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    Never play in an online casino again.
    Keep whatever BTC you have left as an investment
    Count yourself lucky you got basically got paid.

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