Been over 4 years that I've been going back and forth with a casino over this. Every 6 months or so I email in again with the details and screenshot, and get a different answer.
Blackjack (Euro rules)
I'm nearing the bottom of my bankroll. Am Dealt A-A vs. a dealer showing 10
I split the Aces, and the first split hand is A-A (unable to see the 2nd card yet on the other A until the first hand completes)
Because I split - my balance was less than I needed to split again. Only option is to hit (or stand on 2-12 which makes no sense against a 10)
The problem - the site does not present a "HIT" option. Split/Double/Stand are still available (and would give an error of too low of a balance if I tried to split again or double)
I screenshot the game - contact support. Apparently the site had some sort of timer where after X minutes, hands will time out.
So I emailed in. The support person was obviously unfamiliar with blackjack, replied back "these are European rules - sorry". Next support person said "the game completed - sorry" (yet the hand history didn't show the game as completed)
Over time the responses ranged from "this isn't a bug" to "please check this odds website" (why, I have no idea) to "This was too long ago"
This week I reached out to one of the original owners of the site - he contacted the current operator, and they are looking into it again.
I'm asking for my 2 bets (the split aces) back.
Any thoughts as to how this should play out? The game never completed, so it's unrealistic to continue the hand at this point (imo)
Blackjack (Euro rules)
I'm nearing the bottom of my bankroll. Am Dealt A-A vs. a dealer showing 10
I split the Aces, and the first split hand is A-A (unable to see the 2nd card yet on the other A until the first hand completes)
Because I split - my balance was less than I needed to split again. Only option is to hit (or stand on 2-12 which makes no sense against a 10)
The problem - the site does not present a "HIT" option. Split/Double/Stand are still available (and would give an error of too low of a balance if I tried to split again or double)
I screenshot the game - contact support. Apparently the site had some sort of timer where after X minutes, hands will time out.
So I emailed in. The support person was obviously unfamiliar with blackjack, replied back "these are European rules - sorry". Next support person said "the game completed - sorry" (yet the hand history didn't show the game as completed)
Over time the responses ranged from "this isn't a bug" to "please check this odds website" (why, I have no idea) to "This was too long ago"
This week I reached out to one of the original owners of the site - he contacted the current operator, and they are looking into it again.
I'm asking for my 2 bets (the split aces) back.
Any thoughts as to how this should play out? The game never completed, so it's unrealistic to continue the hand at this point (imo)