I placed two wagers on Breel Embolo to record three or more shots in his match, for a total of $412 (Soccer: Switzerland vs Scotland – Euro 2024 – June 19, 2024). Breel Embolo did not start the match, but he substituted into the game in the 60th minute, recording only one total shot. Per Caesar’s Sportsbook house rules; “If the selected player does not start the match, wagers placed on that player in that market will be void even if they enter the field of play as a substitute and make over the specified number in that category”
However, my wagers were graded as losses and I did not receive my wagers credited back to my balance. I immediately reached out to customer support to express my concerns on the matter, but support has continuously gone against their own house rules and refused to return my funds.
I have provided screenshots of the timeline below;
Wagers https://imgur.com/a/LBMq2vv
Screenshot of Caesar's house rules https://imgur.com/a/f85LOZP
Chat Support https://imgur.com/a/szpo4lo
Screenshot showing no blurb pops up when placing a wager on a player shot prop market https://imgur.com/a/uphEAr0
However, my wagers were graded as losses and I did not receive my wagers credited back to my balance. I immediately reached out to customer support to express my concerns on the matter, but support has continuously gone against their own house rules and refused to return my funds.
I have provided screenshots of the timeline below;
Wagers https://imgur.com/a/LBMq2vv
Screenshot of Caesar's house rules https://imgur.com/a/f85LOZP
Chat Support https://imgur.com/a/szpo4lo
Screenshot showing no blurb pops up when placing a wager on a player shot prop market https://imgur.com/a/uphEAr0