Hi All
Happy new year to you. I'd like to pass on some disturbing news relating to Brokerstorm agent using the Whitehore label.
I created an account in December 2020 depositing €1,800 via BTC. All seemed fine and the whitehorse exchange was good for backing and laying.
I made a few withdrawals that were processed very quickly (24-48 hours). I got lucky with a few bets and managed to get my account up to €75k.
I subsequently requested two separate withdrawals of c. €10,000 leaving my account balance at around €55,000.
The withdrawals never arrived despite me contacting customer services, leaving the outstanding balance at €75,000.
Yesterday i found that i was unable to place any further bets, later that day i received an email from Brokerstrom stating that my account had be suspended after an investigation found I had duplicate accounts! They went on to explain that this was infringement of our terms and conditions - quoting an attachment which has been recently edited to include the clause. These terms and conditions were not available when i registered.
In the email they state the would refund my initial deposit (€1,8k) which they have not done. I had thought brokerstorm was a reputable company with good products, i know i shouldn't have kept a large balance with the broker.
I'm in talks with a solicitor as how to best persue the balance, but if anyone here can i help I would be prepared to part with a percentage of any funds released
All the best
Happy new year to you. I'd like to pass on some disturbing news relating to Brokerstorm agent using the Whitehore label.
I created an account in December 2020 depositing €1,800 via BTC. All seemed fine and the whitehorse exchange was good for backing and laying.
I made a few withdrawals that were processed very quickly (24-48 hours). I got lucky with a few bets and managed to get my account up to €75k.
I subsequently requested two separate withdrawals of c. €10,000 leaving my account balance at around €55,000.
The withdrawals never arrived despite me contacting customer services, leaving the outstanding balance at €75,000.
Yesterday i found that i was unable to place any further bets, later that day i received an email from Brokerstrom stating that my account had be suspended after an investigation found I had duplicate accounts! They went on to explain that this was infringement of our terms and conditions - quoting an attachment which has been recently edited to include the clause. These terms and conditions were not available when i registered.
In the email they state the would refund my initial deposit (€1,8k) which they have not done. I had thought brokerstorm was a reputable company with good products, i know i shouldn't have kept a large balance with the broker.
I'm in talks with a solicitor as how to best persue the balance, but if anyone here can i help I would be prepared to part with a percentage of any funds released
All the best