Our intention is to try and bring resolution when possible, provide clarity if needed and deal with customers and posters with respect, honesty and integrity.
We'd done this for 20+ years and will continue to do so. We value this forum as an opportunity for feedback and insight we may not otherwise receive.
We've created a Quality Assurance email for any customer that feel like their voice wasn't heard, require additional consideration, or would like a review of ANY interactions. Contact csdqa@heritagesports.com and we'll respond accordingly.