not surprised,betonline NEVER,I mean NEVER responds to emails when there is a problem,and please,nobody come here and say otherwise because that's a FACT
Well Betonline did reply to my emails. But just with standard replies only and not really answering my questions.Originally Posted by michael777
not surprised,betonline NEVER,I mean NEVER responds to emails when there is a problem,and please,nobody come here and say otherwise because that's a FACT
I was talking about SBR not replying to my emails unfortunately.
RemRoos we are looking into this.. please be patient. I understand it can be frustrating but we are doing what we cam here.
they did this to me too on a live nfl game bet was onyl for like a $100. of course the bet won and then cancelled
BetOnline voided both wagers within 3 minutes, their traders intended to offer -350.
"Other sportsbooks had comparable odds at the time of bet placement." Can this be proven or disproven?
Is there not more leeway given to protect the customers from a book cancelling live wagers? Id say before a game starts, if a book intends to offer -350 and hangs a -240 , cancelling is fair (although this shouldnt happen! it should be rare as heck to hang a mistake like this, especially for more than a minute or so. )
But for live betting a "bad line" has got to be much more obvious or books can rip people off to no end. If they intended to hang a -260, could they make a -240 a bad line? what if they intended a -241? Im not mathematician but I am pretty sure the math states that -240 to -350 is nowhere near the difference of -240 vs -130. Players need to be protected. -240 instead of -350 does not feel like an obvious bad line when dealing with the fluid line movements of a live betting market. But what do I know.
And if they did cancel the wager after 3 minutes I would hope they instantly emailed customer and put a note in his account right away.
BetOnline said the first wager , $2,400 at -240 was cancelled within 3 minutes, as was the second wager of $1,000 placed one minute after that wager. The correct line was -350. It was an error. It happens sometimes with live wagers."Other sportsbooks had comparable odds at the time of bet placement." Can this be proven or disproven?
Is there not more leeway given to protect the customers from a book cancelling live wagers? Id say before a game starts, if a book intends to offer -350 and hangs a -240 , cancelling is fair (although this shouldnt happen! it should be rare as heck to hang a mistake like this, especially for more than a minute or so. )
But for live betting a "bad line" has got to be much more obvious or books can rip people off to no end. If they intended to hang a -260, could they make a -240 a bad line? what if they intended a -241? Im not mathematician but I am pretty sure the math states that -240 to -350 is nowhere near the difference of -240 vs -130. Players need to be protected. -240 instead of -350 does not feel like an obvious bad line when dealing with the fluid line movements of a live betting market. But what do I know.
And if they did cancel the wager after 3 minutes I would hope they instantly emailed customer and put a note in his account right away.
what if they intended -260? would they be able to cancel -240 then? where is the line? Is there not more leeway with live betting markets?BetOnline said the first wager , $2,400 at -240 was cancelled within 3 minutes, as was the second wager of $1,000 placed one minute after that wager. The correct line was -350. It was an error. It happens sometimes with live wagers.
How do we know the line was an error? Just because betonline said so? thats the scary part to me. There is no proof given (odds at other books or any other formula given or other). It is betonline telling sbr its a bad line and we just take it as fact? Im not saying its a good line but I dont think the concerns I express are unreasonable.
Can't stand BOL
I can stand them. They are severely flawed (especially with customer service) but they are a solid out for me. But the question stands.Can't stand BOL
Can a book just say bad line for any wager and cancel it fairly? Then it would reason that any book can do this. An A book or a D book can cancel any live betting line they choose with no proof of anything and we just give the book the benefit of doubt. Honor system. Thats scary to me if thats the case.
Dont get me wrong, its great they did this within 3 minutes. But in live betting things can change dramatically within 3 minutes. Did they here? Did they notify the customer right away? more questions than answers currently.
I think that's tough to answer as it's not a black and white thing you can say for every case.what if they intended -260? would they be able to cancel -240 then? where is the line? Is there not more leeway with live betting markets?
How do we know the line was an error? Just because betonline said so? thats the scary part to me. There is no proof given (odds at other books or any other formula given or other). It is betonline telling sbr its a bad line and we just take it as fact? Im not saying its a good line but I dont think the concerns I express are unreasonable.
But do you think -240 to -260 is a large enough error to justify cancelling?
Have you ever seen a reputable book cancel over that difference?
But, if an operator makes an input error, no matter how small it is, and the book notices it fast, they all retain the right to correct that.
So you are saying if a live line was put up at -140 and the operator fully intended to put up -141 it can be cancelled within say 5 minutes (thats pretty quick). Even though 5 minutes later the new market may be anywhere from -500 to +500 based how fast things can change. And we just take the words of the bookie? no proof of any kind is needed? thats scary.I think that's tough to answer as it's not a black and white thing you can say for every case.
But do you think -240 to -260 is a large enough error to justify cancelling?
Have you ever seen a reputable book cancel over that difference?
But, if an operator makes an input error, no matter how small it is, and the book notices it fast, they all retain the right to correct that.
Do i think -240 to -260 is enough to justify cancelling of a wager? Maybe I am too strict but if i ran a book, id never cancel a wager like that. Maybe if it was the super bowl with 10 days before the game and everyone knows exactly what the market is. Or if there was such a glitch that the comeback on the -240 was +250 or something like that. At that point a potential error is obvious. But otherwise, for live markets i think cancelled -240/+200 when its supposed to be -260/+220 is an abuse of power. Especially with no proof.
That is too small of a difference to cancel a bet. Seems fairer to pay out at correct odds.
I doubt Ibas would consider -240 instead of -350 an "obvious" error.
https://portal.betbrain.com/football...ding-overtime/
if u look at something like that, both to score no, the books range from 1.22 upto 1.38 - so is one of them an error, or not?
As the difference isnt huge, common sense says none of them are errors - more likely slow moving lines that arent errors... or just difference of opinion...
Okay SBR, thanks for the reply.
Do you think -350 or -240 is such a huge difference that it allows a cancellation without any notice?
I logged out a couple of minutes after placing the bets to watch the game, and did not receive any email or notice about the cancellation. If they cancelled it 3 minutes after my placement I must have just missed it, but I find it rediculous to void a wager for such a relatively small odds difference. After all we are talking about just a couple % here.
It's not like they revesed odds (like giving +240 instead of -240) or a mistype (like giving +1000 instead of +100), it's just that their system apparently didn't update the odds they wanted.
There was nothing in the pitch going on where I "took advantage" of a situation where I had a clear advantage. They apparently just offered a bit more value in their odds than they intended to.
It surprises me that when accounts are hacked and ten thousands of USD stolen, Betonline just reimburse customers without much hassle (at least that's what I heard), and then for 2 bets totalling around 1700 USD they are being so childish here.
I would be happy if they can settle the bets at -350 odds instead. I would take that. Then at least I have some of my winnings back.
Do you think you can suggest this to Betonline please?
