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Pinnacle Live Betting Cancels Bet after 19 minutes/wager already won but Cancelled!

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#32

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Quote Originally Posted by PerpetualTraveller View Post
Last update. I was checking lines with 1.5 innings to go and the over 1.5 more runs. Every game was in the very low -100s or +100s.

After sending that to Pinnacle, the resolved the issue by grading the wager at -125 instead of the +136. Though I still think the line was closer to +100 I don't want to push the issue any further. I am not someone who hates books and wants to put them out of business, if they went out of business I would be screwed since no local guy is going to give me live lines. However, cancelling bets after the won is not a way to do business because I would never play live lines again if they did that.

Thanks for all who posted!!
Glad to hear they sorted it out for you. I think being paid at -125 is fair.
#33

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Quote Originally Posted by dirtdog52658 View Post
Game lasted 3:15 and started at 4:10. so ended at 7:25. Average of 20 minutes an inning. So yeah these are probably entering the 8th inning.
I followed both and neither had 16.5 entering the 8th, this I can guarantee. Can't use the average of an inning to determine this. Ballpark yea, but definitely can't be exact.
Last edited by rangerz2478; 04-20-14 at 05:15 PM.
#34

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Quote Originally Posted by PerpetualTraveller View Post
Last update. I was checking lines with 1.5 innings to go and the over 1.5 more runs. Every game was in the very low -100s or +100s.

After sending that to Pinnacle, the resolved the issue by grading the wager at -125 instead of the +136. Though I still think the line was closer to +100 I don't want to push the issue any further. I am not someone who hates books and wants to put them out of business, if they went out of business I would be screwed since no local guy is going to give me live lines. However, cancelling bets after the won is not a way to do business because I would never play live lines again if they did that.

Thanks for all who posted!!
Wow awesome. It really seems like they put out a line they made a mistake on, but ironically it ended up being close to a fair line. Nice to hear they paid you.
#36

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Quote Originally Posted by jjgold View Post
good conclusion..Pinny the best
They canceled a winning bet. Told him it was a bad line. Payed him eventually at -125 instead of +136 even though they initially claimed it should have been -200?

They might be the best but this seems like improvised bs and he got payed only because he posted on the forum making them look bad.
#38

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Pinnacle may well be the best bookmaker for odds but they are not without their faults.

I also recently experienced a bet being cancelled by them just minutes after it had gone over the line I backed.

I put it down as just an unfortunate timing error on their part with no thought to actually cheat me but when I queried it and was told that the result would stand I lodged a formal complaint. It took a few days but they did pay it.

However I wasn't impressed with the fact that they referred to the correction of their error as a "one-time-exception to our policy".