Pinnaclesports withdrawal fees....are you kidding me ?

I deposited yesterday at pinnaclesports and placed some bets. Unfortunately almost all lost so i deposited again today. Thinking about their rule that you need to rollover your deposit before being able to withdraw i deposited exactly amounts that i wanted to stake ( bet were not all placed at same time,around 30 minutes difference beetwen each bet ) So i rolloed over all my balance actually. All the bets won so i ended up with a nice balance there and decided to withdraw to make a pause. Now i received an email by pinnaclesports that i have to rollover my deposits 5 times before being able to withdraw without fees. This is completely unbeliaveble.This is my first withdrawal for this month and they want me to pay the withdrawal fee (12 euros ) + 3% of my withdrawal amount as a fee if i want to procces the transaction(the fee should be more than 500 euros according to my balance). This is their email :

Dear Pinnacle Sports Client,
Your withdrawal request was declined. The reason we declined your withdrawal is you made a deposit and are now requesting a withdrawal without rolling (wagering) your deposit the minimum stated on our site, five times.
Please refer to our General Rule 30 where we include information regarding fees that may apply to customer deposits and withdrawals, including that deposits made to an account without rolling the deposit one time will incur both withdrawal and processing fees.
In accordance with our policies, if you proceed with the withdrawal, your account will be charged the standard withdrawal fee. The fee is based on the withdrawal option selected. For the amount of your fee, please review the Payment Options section for your currency.
In addition to the withdrawal fee, you will also be charged a processing fee of 3%.
If you choose to proceed, and accept the fees, please advise our Customer Service Department at csd@pinnaclesports.com.
Kind regards,
Customer Service Department
Pinnacle Sports

EVEN INTERWETEN TAKES 2% FOR WITHDRAWALS PINNACLESPORTS.....TRY TO COMPETE WITH THEM! JOKE!

Like it or not, it's clearly stated in their rules so there's no point in complaining about it now.

"30. Fees and charges may apply to customer deposits and withdrawals. For complete details about fees and charges for each payment type offered, please refer to our Payment Options page. For your reference a link to the Payment Options page is provided at the bottom of this page. Please note that any deposit made to an account which is not rolled over (bet) five times will incur both the withdrawal fee and a 3% processing fee."

It is incumbent on customers to be aware of the rules they are accepting at each house they choose to deal with.

It's not at all unreasonable if you understand their margins and the transfer costs. It's not Pinnacle that's screwing you, it's those transfer institutions.

Live and learn, and consider yourself blessed by the betting gods for being able to play at Pinnacle.

Those are totally reasonable rules to thwart degenerates like you from running up transaction fees that the rest of us will pay indirectly. If you can't handle the concept of someone else storing your money for more than a day, you don't have many options.

Originally Posted by evo34

Those are totally reasonable rules to thwart degenerates like you from running up transaction fees that the rest of us will pay indirectly. If you can't handle the concept of someone else storing your money for more than a day, you don't have many options.

degenerates ? Now i feel better.
This is the new email by them :
Dear Client,
As per your records show, 65,xxx (over 65k)EUR still needs to be rolled over from the deposits made from the 3rd April til present
Kind regards,
Customer Service Department
Pinnacle Sports

So my questions about degenerates like you are : Why should they count for rollover even the deposits which i totaly lost since 3 april ?
This mean that if someone wantes to bet 250k on SUPERBOWL and wins his bet then he need to play another 1mln USD on shity matches just to be able to withdraw ? This looks like they are offering a bonus or like a casino bonus,traping you to lose your money there!Even if you lose your 250k bet and then deposit another 5k,they still will count that you have to rollover your 250k deposit + 5k deposit(over 1 mln once again ). How sick is that ?

Where the heck did you get 65k? Damn thats alot of winnings

Originally Posted by real1992

Pinnacle Sports
This mean that if someone wantes to bet 250k on SUPERBOWL and wins his bet then he need to play another 1mln USD on shity matches just to be able to withdraw ?

Incorrect.

You CAN withdraw ... for a fee.

Real1992 - Dude... I wouldn't be complaining. You're one of the very few lucky enough to use Pinnacle. I can't even use Pinnacle. I'd rollover a 1k deposit 20X if someone gave me an opportunity to use Pinnacle again.

Originally Posted by Hareeba!

Incorrect.

You CAN withdraw ... for a fee.

3% fee ? What makes them better than other bookis then ? At least they should make the terms and conditions more clear. Whats the point on rolling over 5 times a deposit that you have lost on a single bet? That should not count anymore,otherwise everyone would get stucked there,loseing or paying their fees....

Originally Posted by GzPlex

Where the heck did you get 65k? Damn thats alot of winnings

Balance is 20k, they want me to rollover another 65k before being able to withdraw....

Originally Posted by real1992

3% fee ? What makes them better than other bookis then ? At least they should make the terms and conditions more clear. Whats the point on rolling over 5 times a deposit that you have lost on a single bet? That should not count anymore,otherwise everyone would get stucked there,loseing or paying their fees....

I agree.

Did they just make this change?

It was 1x rollover last month.

I like how their website says 5x rollover on deposits is industry standard.

It is now.

this deposit 5x rollover is unacceptable! Good thread i won't deposit large amounts at Pinny. SBO seems better nowadays.
600$ fee for the OP to withdraw his balance is outrageous...no bank will charge this much for a 20k transfer.

Originally Posted by virtozo

this deposit 5x rollover is unacceptable! Good thread i won't deposit large amounts at Pinny. SBO seems better nowadays.
600$ fee for the OP to withdraw his balance is outrageous...no bank will charge this much for a 20k transfer.

SBO better?

you must confine your action to soccer asian handicaps ?

Originally Posted by Krashman

Did they just make this change?

It was 1x rollover last month.

I like how their website says 5x rollover on deposits is industry standard.

It is now.

That's not industry standard and hope it never is.

1x if no bonuses are taken is standard and reasonable.

5x is not reasonable, especially if it is calculated by including deposits previously lost as appears to be the case here.