Hi guys,
All you have to do is complete KYC at TitanBet. It's not fun, but necessary to clear your account.
Not Fun?!! Well, that is certainly true, especially when the sportsbook happens to be Titanbet.
As far as I am concerned I have complied with all their initial ID documentation/KYC requests.
I say "initial" because it has changed and keeps changing every day with a different response
from different people as to what is acceptable. Clearly a case of stalling and trying to avoid
paying out.
Originally Posted by SBR Forum
Hi guys,
All you have to do is complete KYC at TitanBet. It's not fun, but necessary to clear your account.
As I mentioned in the other Titanbet thread:
KYC is necessary and good. I provided:
-passport
-passport with head next to it
-bank statement
-utility bill
-Skrill profile screenshot
All have been verified.
And now they want a notarized passport and bank statement via mail (!) to the Philipines.
That costs me another 70 Euro and takes minimum 4 weeks to process. Not mentioning my security worries sending my European passport with notarization to a country a like the Philipines.
That is no KYC anymore. That is buying time...
I am really wondering why you SBR protect this ID notarization policy by TitanBet.
From what we've seen, physically sending the documents is asked when Titan is unable to pass KYC through electronic documents alone. In one case, a poster of this forum actually filed a complaint in someone else's account. The forum is a good place to share experiences but readers need to understand that in some cases, unverified comments seek more to leverage the board than actually relay something of value. In other words, anyone who demonstrates good faith and is honest and we believe is getting "the runaround", we will be right there to help and we will report it as such. But all we've seen so far is some active KYC.Not Fun?!! Well, that is certainly true, especially when the sportsbook happens to be Titanbet.
As far as I am concerned I have complied with all their initial ID documentation/KYC requests.
I say "initial" because it has changed and keeps changing every day with a different response
from different people as to what is acceptable. Clearly a case of stalling and trying to avoid
paying out.
Are SBR reading the comments from all the other posters? There are growing numbers of users being asked for notarized ID to be sent to the Philippines at vast expense - this is certainly not made clear up-front by titanbet. Pretty outrageous that you condone this - I'd expect some shady licensing company to back this behavior but it is not what I expect to see from SBR. There is absolutely no circumstance why they should require this, absolutely none if they are using the correct "checks" then they can electronically check any passport / driving licence number. Perhaps SBR shouldn't accuse users of "filing a complaint in another name" on titanbet's say-so either - it appears this person you are accusing sounds a lot more legit than the company you seem intent on trying to defend despite the growing numbers of discontented users.From what we've seen, physically sending the documents is asked when Titan is unable to pass KYC through electronic documents alone. In one case, a poster of this forum actually filed a complaint in someone else's account. The forum is a good place to share experiences but readers need to understand that in some cases, unverified comments seek more to leverage the board than actually relay something of value. In other words, anyone who demonstrates good faith and is honest and we believe is getting "the runaround", we will be right there to help and we will report it as such. But all we've seen so far is some active KYC.
Right and there are requests to hold documents, send pics of yourself etc. We realize it's annoying, and in some cases ridiculous in terms of the requests from many books now that are complying with licensing regulations and just generally trying to curb fraud... But it's necessary to have an account at many shops nowadays.There are growing numbers of users being asked for notarized ID to be sent to the Philippines at vast expense - this is certainly not made clear up-front by titanbet. Pretty outrageous that you condone this - I'd expect some shady licensing company to back this behavior but it is not what I expect to see from SBR. There is absolutely no circumstance why they should require this, absolutely none if they are using the correct "checks" then they can electronically check any passport / driving licence number. Perhaps SBR shouldn't accuse users of "filing a complaint in another name" on titanbet's say-so either - it appears this person you are accusing sounds a lot more legit than the company you seem intent on trying to defend despite the growing numbers of discontented users.
Sending a notarized document shouldn't be too difficult for anyone. Just keep in mind, in 99% of cases you only have to do it once. Then you're good.
Also, you made a very good observation about the requirements not being made clear upfront. There's a simple reason KYC isn't outlined to the general public, each account varies and if the process was fully transparent to the non-account having public, there would be an easy blueprint or roadmap for potential problem customers to try to scheme against. It's for the good of the industry that sportsbooks are active in verifying their customers, a sportsbook like TitanBet probably isn't as streamlined as they want to be and the process more difficult than it has to be, but they're not doing it to play games with you, they're doing it because it's necessary.
Hi freespirit, so sorry to hear your story and nobody could empathize with your current situation more than me and they gave me shit for 2 weeks that is the reason why i have put 2 threads on this forum about them and AMAZINGLY i have just seen a thread on here on the 07.03 from SBR advertising £25 cash for any new accounts which are opened via the sbr link must be Int not from CAN/US. Maybe now peoples alarm bells will start to ring they do not pay out to new customers pure and simple and if they do they keep you waiting weeks if not months or in fact not at all in some cases. I can guarantee to everyone who is reading this that this company have or are going to have serious cash flow problems which is why they are doing everything possible to delay,stall and withold payment there can be no other reason why they are putting numerous punters through the ringer. Freespirit here is the link to file a complaint through SBR sportsbook complaint. The funniest thing ever was that they sent me an e-mail offering me a £10 free bet last week and to be honest i would rather chew my own leg off than place a bet with these guys. What company actually comes back and says a birth certificate is invalid i also provided the same ID to W.Hill and a couple of other bookmakers as i did to Titanbet and surprise surprise they were processed without a problem. This company are just taking the complete and utter piss !! An e-mail to the Antigua gaming commission wouldn't do any harm but they took an age to reply to my initial e-mail and haven't replied to my 2nd e-mail but i did eventually get paid after about 2 weeks and there are other threads from punters on here who state that thy do eventually pay but nevertheless this company MUST be avoided at all costs as there isn't a week go by when you don't see someone going through the same misery as what you and i both went through ! It's absolutely disgusting !!!
Regardless of the costs:
Sending a notarized document shouldn't be too difficult for anyone. Just keep in mind, in 99% of cases you only have to do it once. Then you're good.
Still there is the issue of waiting 4 weeks for withdrawal process.
And most important: With my passort notarized in the wrong hands you really can do a lot of damage!
Especially in Asia those European passports are worth a lot. Just two weeks ago 2 Iranians traveled with Eurpean passports on MH370.
As beachlover mentioned: There is no logical reason for a notorazitaion. It is just buying time and costs money...(And who knows what they do with it)
It is sad to see that SBR is protecting that kind of policy....You are doing such good work and helped a lot of people, but in this case I can´t understand your attitude...
I'm sorry SBR but i have got absolutely no idea what angle you are coming from here. You are trying to defend the indefensible, you are going against us as punters and trying to somehow justify this companies disgusting practices. No other bookmaker in my 40 years of gambling has ever asked me to provide a photo of me holding my own passport ? others being asked for notarized docs ? What will they be asking us to do next actually fly to the Philippines and handle them the docs when then they will say that isn't you in the passport. What they are requesting is above and beyond what is acceptable and you know they are and are protecting them and in fact even allowing them to sponsor things and even advertise their services through you. I see that this thread has now been closed but something isn't quite right when you seem to be going along with their completely immoral and bordering on illegal practices and it's simply not on.
I couldn't agree with you more fabuweber, these requests are actually bordering on illegal and breach the data protection act. There is requesting ID for age verification reasons and everyone understands that but they are using this to the ultimate extreme in order to delay, stall and withhold payment a tatic which would only be used if the company are experiencing serious problems which is highlighted more than ever with the new customer free £25 cash offer but must be International not US/CAN funny that isn't it ?
I can think of quite a few other Sportsbooks that ask for photos of players holding their ID, even Bet 365 have on occasions. And notarized docs were often asked for by Australian Bookies (Iasbet etc) MD Smith must have led a sheltered like lol. As for birth certificates, why would anyone accept them, they have no photo ID on them, and anyone can get anyone else"s birth certificate easily.
From a Sportsbook"s point of view, the world, particularly certain parts, are awash with fake and multi accounts, and they have to make sure each player is genuine. Its a pain, but that's the way it is
After read this topic i was worried about my money there, i did a withdrawl (e-wallet) and they did pay very fast. Maybe i just have lucky, idk. I don't take any bonuses btw.
thanks for the heads up
Fender, Do me a favour if you are going to add a comment to my thread can you please READ what i and the majority of the players are saying about these crooks. Titanbet requested the birth certificate and various forms of ID and i sent them in as requested all were perfect and in good order and all were rejected IF YOU READ what the other people are saying on here they just keep changing the goalposts in order to screw you around. They request the docs we send them in that is how it works and they continually reject them.I can think of quite a few other Sportsbooks that ask for photos of players holding their ID, even Bet 365 have on occasions. And notarized docs were often asked for by Australian Bookies (Iasbet etc) MD Smith must have led a sheltered like lol. As for birth certificates, why would anyone accept them, they have no photo ID on them, and anyone can get anyone else"s birth certificate easily.
From a Sportsbook"s point of view, the world, particularly certain parts, are awash with fake and multi accounts, and they have to make sure each player is genuine. Its a pain, but that's the way it is
I am starting to wonder why you seem to have a real likeability towards this book as you in particular seem to be going out of your way to back them up to the hilt ? every time a player comes up with new non-payment issue on here you immediately post something as you did a few threads back saying that despite a further punter not being paid after weeks with this ID bullshit you posted a reply saying quote "this appears to be complete out of the norm". Again i say to you are you reading this forum ? i have read about 5-6 new cases recently.
I have read countless reviews about this company, have you read the reviews on them on the top 100 bookmakers review site ? mind you if you can't even read what people are putting on this forum i very much doubt whether you have read the reviews on that site either. You might want to have a look at a review on their from a guy named Josh from the UK warning everyone about them ages back.
I hope this never happens to you Fender because believe you me it isn't very nice and what comes around goes around so the next time you think about sticking up for these crooks maybe you should think about the punters who you are apparently one of who either haven't been paid at all or have been waiting for weeks for payment of money which is rightfully theirs and are being taken the piss out of being asked to send in virtually everything they own and still receive no cash. You are no better than them Fender to be honest !
It was £60, which they paid you.
Move on
