My last email contact with Canbet was on 3 January when 'Angela W' of the Canbet Support Team told me that "The bonus turnover requirement has been satisfied and your account balance is now GBP 291. Please feel free to re submit a withdrawal request." After about ten days with no further responses I phoned their Melbourne number and was assured by some bloke that I'd be included in the next payment cycle on 28th. I later emailed IBAS and the GC and received the same useless replies as everyone else. After reading of other people's situations I do feel I've got off lightly, though,
It seems outrageous that having a UK gambling licence means so little. If the government is going to endorse these companies it should provide some protection for their customers, in the same way that it guarantees the first £60,000 or so of deposits held at a UK regulated bank.