GoBlue23,

I spoke this AM with our Risk Manager, there was a mistake on OUR PART of not documenting that the wager limits were decreased; with this we automatically forfeit the rollover amount to any freeplay money given.

The CS agent was simply doing his job, since there was no proper notification of this occuring.

I do apologize for the inconvenience and feel free to contact CS tomorrow to request your PO.

You are still entitled to keep the FP money and any winnings off of it.

This goes for any other customer that files under this category.


Sharky.