YouWin Sportsbook player reports that his winnings are voided

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On December 26th, 2010, a player opened an account with Youwin.com (unrated) and deposited €1,410. The player wagered his entire balance on a soccer match between Arsenal and Chelsea. After Arsenal won, he was credited with the winnings and his balance correctly showed €3,838. On December 28th, YouWin suspended his account. | Full report


YouWin followed up its suspension of the player's account by voiding his winnings on January 6th, 2011. YouWin explained its actions in an e-mail to the player.

YouWin to player:

We have detected betting irregularities with your bet. After analyzing the betting activity and your account in general we have concluded that your bet have been placed in collaboration with the affiliate who referred you. We make reference to our Terms and Conditions and the following points:

After careful consideration we have decided to cancel your bets and refund the corresponding transactions. Your total amount of deposits is 1420 Euros. These have been returned to your moneybookers account. Furthermore we would like to inform you that your account with us has been permanently closed. This decision is final. We are taking prepations to defend our action with the Lotteries and Gaming Authorit (f Malta).


YouWin is licensed by the Lotteries and Gaming Authority (LGA) of Malta. Previous problem sportsbooks which had or still maintain a Malta license include Stryyke (SBR rating F), BetOnBet (SBR rating F), BalkanBet (SBR rating C-), BetAfterBet (SBR rating F). The LGA of Malta revoked the license of Stryyke on September 8th, 2009. Stryyke was the most recent no-pay sportsbook to be added to the SBR Blacklist.

YouWin player's response:

My bets won and I tried to withdraw 200 euro of my new balance (3838 euro). I have sent YOUWIN the requested documents and started to wait for my money. On 28 of December Youwin.com sent me an e-mail and the informed me that my account is suspended and they will investigate my betting activities!??

I was shocked to read that. What you should investigate on a straight bet win ? I send them a couple of e-mails and they just replied me to wait, wait, wait.. This story was starting to look like a very well organized financial pyramid as I read a lot of stories in the Internet how Bookmakers steal their customers money for no reason.From the first moment I saw their actions I realized that they are unreliable bookmaker and they acting like that just to not pay me the winnings which I have earned the day before. In the 10 days in which they didn't communicate with me I realized that I was about to become a victim of a serious Internet crime and I was going to be robbed by a well organized financial pyramid. And it happened.

I feel very bad and hurt by YOUWIN.com baseless and unforced attitude. For me it is obvious that they are stealing my money with fictitious theories without any evidences at all. They even do not have the imagination to cobble together a better theory! After I became a victim of their criminal behavior I have contacted my lawyer and many sportsbetting forums with the hope to get some help against the well organized pyramid - YOUWIN.com For all the people you have the reputation of fair and independent profecional. Wth your help I want to inform every customer should know that such a companies as YOUWIN.com are well controlled and can't do what they want with the funds we deposit to them.


Players with accounts at YouWin are asked to write to SBR with their feedback. SBR is following up on this complaint.

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