WagerWeb sportsbook complaint update

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The WagerWeb (SBR rating D-) player from SBR's report on August 12th is still owed $2,500. On July 6th, the player filed a sportsbook complaint against the Costa Rica based online sportsbook company WagerWeb, indicating that he had not been paid a $5,000 withdrawal. SBR followed up on the complaint, and eventually received the player's confirmation that half of the payout request was filled by the sportsbook. WagerWeb claimed that the funds were originally sent via a processing method that was ultimately frozen, and believed at the time that there was a chance the player might still receive the first payout.

WagerWeb also claimed that the player communicating with SBR was a third-party, or "beard", acting on behalf of the account-holder. A beard is an individual sports bettors might use to register an account in the name of, whilst still placing the bets themselves. It can be a tactic used to hide ones identity if the original player is a known professional, has a negative history at the sportsbook in question or wishes to avoid being associated with a gaming company. WagerWeb questioned the legitimacy of the email address associated with the player, but declined to delve into specific details.

SportsbookReview is following up with WagerWeb on the player's remaining, unpaid $2,500 balance.


Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours

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