Wagerweb bonus complaint over live betting
UPDATE 11/11/2014: The player has confirmed receiving payment.
UPDATE 11/10/2014: Management has addressed the complaint. The player's rollover requirement will be recalculated. SBR is confirming the rule concerning live betting and how it impacts sportsbook bonus play-through.
A Wagerweb Sportsbook (SBR rating C+) player has filed a bonus complaint. The player has claimed that he deposited in June 2014 for a Wagerweb bonus, and believed to be close to completing his play-through obligation. He checked with Wagerweb customer service and received surprising news: Live betting wagers count for only 50% of rollover. The player pointed out he was not advised of this by staff, and that Wagerweb does not list this provision on their website.
SBR searched the terms and condition page of Wagerweb and similarly could not find the rule in print.
Wagerweb management is checking with the relevant promotions department to verify the player's complaint. SBR will post an update when one becomes available.
Sportsbook Review reported on a Wagerweb payout complaint earlier this week. A player owed $18,000 has agreed to cancel five of six remaining check transactions in exchange for three Person to Person withdrawals per week. Wagerweb has a policy of two P2P payouts per week, but agreed to raise the limit for the player, who opted for the higher fee option to expedite his balance payment.
Wagerweb switched another player who waited longer than the advertised four to six weeks from checks to P2P in a dispute reported by Sportsbook Review on September 24.
SBR reported that Wagerweb assumed the balances of Legends Sportsbook players following their abrupt closure in April of 2013, following the revocation of their gaming license in Panama. One week later, Wagerweb settled an outstanding cold case dispute submitted in 2009 and paid a player $20,000. The player took advantage of a software glitch that allowed him to make significantly positive expectation plays. Following the resolution of that complaint, there were no notable complaints in the close of 2013 against Wagerweb, until the reports of four to six week check withdrawals hit the SBR mailbox.
Wagerweb players in need of sportsbook assistance should write to SBR at firstname.lastname@example.org.