player receives $1,000 in cold case complaint

Share with: (SBR rating D-) has paid $1,000 to the player SBR reported submitted a wagering dispute involving $2,000 in confiscated winnings following a successful NHL futures wager during the past season's playoffs.

The wager was a bet on Justin Williams winning the Conn Smythe trophy, the NHL equivalent of the playoffs' MVP. SBR first reported on the wagering complaint in August 2014.

VIPSports initially refused to pay the wager at all as it claimed a software bug allowed the player to circumvent a wagering limits restriction. The sportsbook allegedly limited the player immediately following his initial deposit in 2011 after a lines manager recognized his name.

Sportsbook Review reported on November 27 that the player was weighing his options and choosing whether or not accept the $1,000 cash settlement, following discussions with VIPSports' software host and turnkey provider BTG Global NV.

BTG Global has agreed to discuss player complaints with SBR, ending a six month long standoff where the software host refused to discuss complaints recorded against licensees.

BTG Global is most known for powering Dimeline Sports (SBR rating D). Previously BTG Global operated as the Safari Casino Group, and is one of the only hosts to have credited players out of pocket when the Futurebet scam rocked the industry years ago. Most of the complaints registered against the sportsbook group involved players perceived to be sharp or angle-shooters; SBR reported that a Dimeline player submitted positive payment feedback on October 27.

If you're a sportsbook bonus chaser or an advantage player, the BTG Global group of sportsbooks are likely not for you.

As long as VIPSports is unwilling to pay the remaining half of the wagering ticket, the sportsbook will maintain their rating of D-, which is on the sportsbook blacklist at SBR.

Players with feedback or in need of assistance should submit a sportsbook complaint with SBR.

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