honors only half of winning NHL prop bet

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SBR originally reported on a wagering dispute filed by a (SBR rating D-) player in August  2014.

The dispute was covered numerous times in the following months and was only partially resolved in November.

In a nutshell, a player wagered $2,000 on the previous NHL Playoffs MVP winner (recipient of Conn Smythe trophy). The wager was accepted but not paid in full.

VIPSports insisted that the player's betting limits had been lowered for exotic wagers; they claimed a software glitch allowed him to circumvent his intended limits. However, the player was never advised of this alleged limit, and further even if he had been, it is not a player's responsibility to make sure an accepted bet size is intended or not.

The player aired his betting dispute at the Sportsbook Review Industry forum.  Months went by with no news. In fact, VIPSports later outright refused comment to SBR due to prior reports of slow-pays and other tactics to winning users.

Progress was finally made in the case, when the owner of VIPSports' turnkey software decided to mediate and ultimately agreed the online sportsbook was at fault. However, only half of the winnings were paid; $1,000 is still owed to the player.

SBR has advised to pay the winnings in full.

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