Update: VIPSports.eu dispute resolved

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Earlier today SBR reported that a VIPSports.eu (SBR rating C) player had a wager cancelled because the wagering software did not properly enforce limits. The player entered a $460 to win $400 wager on an NHL game Saturday, November 26th. After realizing that the wager was cancelled, the player said he missed out on re-betting the game elsewhere. The player then requested that VIPSports.eu close his account and refund his deposit. The sportsbook obliged and refunded his deposit via Moneybookers, though a $35 fee was charged by the eWallet. SBR followed up with management to discuss both the wager cancellation and withdrawal fee.

Management told SBR that that a software glitch caused the player to be able to place a wager in excess of the limit for residents of his country. The error has since been identified and corrected. Despite his funds not being at risk—as the wager was cancelled prior to the game starting—the sportsbook will pay what he would have won at the intended limits ($60). That amount will be added on top of the $35 fee which the sportsbook says was charged by the eWallet processor unbeknownst to them. SBR considers this dispute closed.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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