Update on BetAtHome Sportsbook Exiting Belarus Report
Since publishing a report Monday that BetAtHome Sportsbook (SBR rating C-) exited the Belarus market, two more players have written SBR detailing that they've yet to receive their closing balances from the online sportsbook.
SBR asked for comment from BetAtHome to confirm the decision and ask for an update on the player's specific complaint. BetAtHome, who are notoriously tight-lipped about policy, had the following to say:
"Please be informed that if the holder of the betting account has any questions regarding his account, he needs to contact us directly. The information about his account is confidential and just the holder of the betting account is eligible to contact us from his registered e-mail address."
SBR communicated this update to the player.
BetAtHome users are advised to continue to email the sportsbook until they've received their closing balances, and to enlist the help of the Malta Gaming Authority (MGA) if necessary.