Unibet Sportsbook seizes €10K balance without giving explanation

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A Unibet Sportsbook (SBR rating B-) player claims that his €10,000 balance was seized. The player states that no specific reason was given the sportsbook for the funds confiscation, save from an excerpt of their terms and conditions which allow the company to close an account "without any explanation whatsoever".

The player notes that he provided all documents requested to verify his ID, including a bank statement though his deposits were made with Neteller.

SBR received a copy of all correspondence with the sportsbook, which reinforce that Unibet is free to make an account closure without providing specific information, though no mention of seizing winnings is included:

"2.3 Unibet reserves the right, at its own discretion, at all times, to:

•Decline to open a Unibet Account and/or to close an existing Unibet Account, without any explanation whatsoever;"

The player has already filed complaints through the Lotteries and Gaming Authority of Malta (LGA), eCogra and EGBA.

SBR is following up on this Unibet dispute.


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