TonyBet Sportsbook Complaint: £1,068 up in the air

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A TonyBet Sportsbook player has filed a complaint.

The player has claimed that she has a balance of £1,068 in limbo with the Estonia based online sports betting website.

The player initially funded her account with £200 and received a 50% sportsbook bonus attached to his first wager.

She asked for a withdrawal of £1,068.30 on February 14.

The player has inquired via live chat and email on her account status, but the online betting site disabled her account access. The player has discussed her account via telephone with TonyBet and shared that the line of questioning felt as if TonyBet was attempting to catch the player in a lie or suggest someone else was wagering on her behalf.

SBR raised the question in November of 2014 on if female sports bettors are unfairly targeted by fraud departments. There is a prevailing sentiment among risk managers in the industry that female bettors are guilty until proven innocent, especially in countries considered high-risk or undesirable for the sportsbook bottom line. A female wagering from Australia is a lot more palatable than a female wagering from Romania, for reasons that may be inherently unfair but understandable considering the reality of an industry targeted by troublemakers looking to make a quick buck.

SBR has asked TonyBet to explain what the player must do next to have a chance at redeeming her earned balance, or what information they may have on file to justify not paying the player.

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