TheGreek Champions League wagering disputes

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Two TheGreek (SBR rating A+) players have submitted wagering complaints involving the Champions League final played on Saturday May 19th, 2012 between Chelsea and Bayern Munich. The unrelated players have the same complaint - their wagers on Bayern Munich PK for regulation time were graded as a loss.

Player one shared a screenshot with SBR which clearly stated that the wager was "for the regulation time". His $2500 wager was graded as a loser. However, a representative from TheGreek answered the player's email query supporting the way the bet was settled:

The Greek CS to player:  Thank you for the e-mail.  Please note that the wager you took was Bayern M Winner Pk -225 that included extra time and penalty.

SBR notes that such a distinction was not made in the wagering ticket; in fact, the exact opposite was written. The player states that follow-up queries to the sportsbook were unsuccessful in resolving the claim.

SBR is following up on this sportsbook wagering complaint against

The Greek player: "Hello, 14/05 i placed a bet on the champions League final, that was 19/05. I placed 2500$ for
Bayern M Winner - spread pk (1.44) for the regulation time held on May 19 at 1:45pm. The regulation time ended in a draw 1-1, but my bet was settled as loss. Customer support say that i placed a bet that include OT or Penalties, but i clearly remember that bet was just for the regulation time - my bet description prove it - there is info  " for the regulation time held on May 19 at 1:45pm"  I am also forwarding the screenshot of the bet history with that bet settled as loss.
I think that this bet should be settled as void, not the loss. Could you please help me?"

Players in need of sportsbook assistance are asked to write to Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.

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