Sportsbook.com: We will cancel winnings and pocket the losses

Share with:

Sportsbook.com (SBR rating D-) tells SBR that they will not reverse the decision to confiscate parlay winnings. The Jazette Group has added insult to injury today by releasing a statement saying they may also keep player losses. The statement starts by referencing vague house rules and invites victims to ask for their accounts to be reviewed so Sportsbook.com can decide whether to retroactively cancel losing parlays as they did with winning wagers that took place after September 1st. The book has been accepting these types of wagers for years. The latest rash of complaints take the Jazette operation from inefficient error-prone giant to stiff-sportsbook status.

Sportsbook.com: If upon a second review of the account the decision remains that the customer repeatedly and knowingly exploited the system in order to place those wagers, then no further action will be taken. | Read Full Statement

10.22.2007 Update: Sportsbook.com now stating that all losses in this time frame will be refunded. Players should contact SBR to pursue credit for losses.

 

Recently it was brought to our attention that a very small number of our customers were placing wagers which were in breach of our house rules. Most of these customers were repeatedly warned about their behavior but continued to circumvent the rules by exploiting a loophole in our system. The decision was made to remove the winnings earned from these wagers dating back to September 1st 2007.

There has been some question as to why the similar losing bets were also not cancelled or 'no-actioned'. When we reviewed the accounts in question, the bulk of wagering activity was made up of those wagers which were clearly in violation of the house rules. Any player who believes that the removal of their winnings from these disallowed bets should also apply to their losing disallowed bets can contact us at expedite@sportsbook.com for an account review. We will then contact them directly to review, bet by bet, their account history.

If upon a second review of the account the decision remains that the customer repeatedly and knowingly exploited the system in order to place those wagers, then no further action will be taken. If we are satisfied that a minority of their wagers contravened the house rules, then we will also no action any losing wagers of that type within the same timeframe.

Please note we will not discuss any individual players accounts in public forums.

We have already taken steps to prevent any such occurrence again in the future and will work closely with any affected customers to resolve this matter in a timely fashion.

Thanks for your understanding.

Poster's Poll
A+
950 Pts
A+
825 Pts
A+
390 Pts
A+
355 Pts
A+
350 Pts

Contact Us