US player's $1,750 dispute

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A US (SBR rating D-) player submits a payment complaint. According to the player, two withdrawals were requested on April 6th, 2012 for $1,750. After eight weeks of receiving generic updates, the player states that credited back the funds due to processing error. He requested a new payout June 1st.

The player has yet to receive the June 1st $1,750 payout. SBR is following up with managment on this complaint. 

On June 6th, SBR reported that a player requested $2,500 payment through a banking method on April 16th, 2012. Two weeks passed before the player's payout was marked as processed, though the player's funds were not received. SBR spoke with management on the case. Management informed SBR that the payment was in fact sent on May 31st, and that they would follow up with accounting to confirm the issues with the payments batch.

The dispute remains outstanding.

Players in need of sportsbook assistance are asked to write to Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.

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