confiscates $1,359 in player's winnings

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UPDATE — Following SBR's inquiry, (ag) management stated they would leave the player's account inactive whilst paying the earned winnings. cited an alternate reason for concluding bonus fraud had taken place.

A (ag) player deposited $457 and received a 50% cash bonus. He made three totals wager before having his account closed with a note that his deposit would be refunded to him. The first wager risked his entire $685 balance and took his account balance up to $1,816. 

The player tells SportsbookReview that the next day he placed an additional wager, before changing his mind and betting the opposite side to limit his loss on the game. flagged the activity as bonus abuse and stated that the player would receive only his initial deposit back. | statement management: We found you are playing opposite sides on your account. We don't tolerate this and we are sending your initial deposit back. We don't want your business

After receiving the letter, the player immediately filed a sportsbook complaint with SBR. 

The act of betting both sides of a game to clear rollover whilst minimizing losses to juice is considered bonus abuse by all online sportsbooks. However, the applicable industry standard in similar disputes is warning the player that these wagers will not be counted as action toward any playing requirement. If a sportsbook wishes not to extend a warning and immediately decides to close the player's account, SBR expects the sportsbook to pay both the deposit and a pro-rated portion of winnings. The note sent by to the player indicates that only the player's deposit will be returned.

SBR is following up on this sportsbook dispute. withdrawal complaint 
On May 30th, 2011, SBR reported on a withdrawal complaint.  A player stated that he requested an $1,100 payout on April 20th and had not received his funds in a month's time. After following up on the sportsbook complaint, SBR learned that there was a delay with the issuing of the player's payment and was told that his payment was en route.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to or dialing 1-830-255-4677 seven days a week during normal business hours.


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