SportsbettingOnline cases update and new complaint filed
Sportsbook Review reported on October 28 that SportsbettingOnline (SBR rating D+) management were investigating payout complaints submitted by users. One payout complaint has been addressed - a user complained on excessive waiting times for P2P withdrawals - though one remains outstanding, and a tricky dispute concerning web security has been filed.
SportsbettingOnline management indicated P2P withdrawals are generally processed the same week, not the 12 business days a user claimed he was advised.
The player who reported $8,200 has been owed since summer is still owed. This user deposited $500 through bitcoin at SportsbettingOnline, received one successful withdraw of the same amount, but has been unable to withdraw the remainder of his balance. The player has been given no updates on his balance, and remains in the dark on if he will be paid. Only one specific manager is able of commenting on the case, as there are other elements allegedly involved, and SBR has yet to learn what the particulars are causing the player's balance to be in limbo.
A third complaint was submitted by a player who claimed that shortly after requesting deposit information via the SportsbettingOnline contact us web form, he was contacted by an impostor via a Gmail address who provided him bank transfer instructions and proceeded to scam him out of $2,000. SBR's understanding from reviewing the correspondence is that a third-party posed as a SportsbettingOnline employee. The player ultimately sent two bank transfers for $1,000 each to the alleged scammer, and blames SportsbettingOnline as he maintains he was only contacted after making a request to the sportsbook.
Sportsbook Review is waiting to speak with the manager handling both cases, and will update the newswire as more is learned. In the meantime, players are encouraged to submit their feedback via email or through the sportsbook complaint form.
SportsbettingOnline was downgraded from C- to D+ on October 11.