SportsbettingOnline addresses payout complaint

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SBR reported on November 17 that a SportsbettingOnline (SBR rating D+) player submitted a payout complaint.

The user claimed to be unable to request a Person to Person withdrawal for $500, and that he did not receive adequate assistance from customer service.

A manager with the betting site has since addressed the complaint with SBR. SBR was told that the player was contacted by a member of support and that his issue is now resolved. He was reportedly able to make the withdrawal request.

SBR has asked the player to confirm receiving payment.

Recent SportsbettingOnline news
In the SBR Sportsbook & Industry section, a reader asked a question about promotions, but was advised by a fellow poster to be careful dealing with the betting site due to the unresolved complaints reported by SBR. One poster echoed that advice, stating the following: "

Yup I agree I would never post up with a site that has a D rating and unresolved payout issues......thanks all 4 the feedback

Sportsbook Review has pressed SportsbettingOnline for updates on two player complaints; one of the complaints has been pending since the summer of 2014. A player reported that his $8,200 balance was in limbo and that he was locked out of his betting account.

SportsbettingOnline has not provided much information to SBR or the player, and has recently stated that only a specific account manager is authorized to comment on the complaint, that manager has yet to comment to SBR.

The second complaint involves a player who deposited $1,000 to an impostor posing as a SportsbettingOnline employee. The player believes that the sportsbook is liable for his mistake because he was only contacted after he requested bank wire instructions through the sportsbook website. He believes that there was a security breach that caused him to be targeted.

Players in need of sportsbook assistance should submit a sportsbook complaint with SBR.

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