payout complaint

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A (SBR rating C) player reports a payout complaint. The player states that on August 6th, he requested a withdrawal of $1,400, which was never received. The amount ended up being placed back in the bettor's account "several times", at which point the player continued to wager and eventually increased his balance to $9,500. The player states that on September 13th, he made a new payout request for that amount and was told that payment could not be made, and that an update would be given. SBR has contacted (ag) management to confirm the player's timeline.

On October 4th, SBR reported a conclusion on the previously documented wagering dispute, where a player's second half wager on the NY Giants vs Arizonal Cardinals football game was canceled during the third quarter. The player allegedly had bet on a second half line that was mispriced by five cents, though management later clarified that the pointspread was out of line by a half-point. After discussing the complaint with SBR, management agreed to credit the player's winnings and correctly settle effected tickets.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to or dialing 1-830-255-4677 seven days a week during normal business hours

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