SBG Global (SBR rating D-) confiscates $56,660

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The account was opened with $800 by a woman who won $50,000 in the casino then withdrew $15,000. The woman’s husband verified with SBG Global that he was eligible to place wagers on the account before losing bets on sporting events bringing the balance down to $15,000. The following weekend he won wagers on college football and week 4 of the NFL, bringing the balance from $15,000 to $56,660. SBG zeroed out the account the following Monday morning, claiming the husband was not allowed to wager under the account.  After the account holder filed the complaint with SBR, SBG altered the wording of the rules regarding third party account access.
 


Original text:
In the event that a third party places a bet or is thought to have placed a bet, said bet shall be valid, whether or not the alleged third party had the prior consent or knowledge of the customer. Under no circumstances will any bet be cancelled for that reason.

Post-confiscation text:
(iii) You shall not allow any third party to use your account, password or identity to access or use the Service or the Software and you shall be responsible for any activities undertaken on your account by a third party. You will not reveal your user name or password to any person or use any other person’s account, password, identity or means of payment to access or use the Service or the Software.

Notes: SBGglobal collected a copy of the couple’s marriage certificate and identification documents, originally stating that once proof of identity was provided the full balance would be paid. Management admits to knowing both husband and wife were using the account before the balance peaked at $56,660. The husband also held a losing account at SBG which has been dormant for months, with a zero balance and is in good standing. SBG allows for multiple users per household.

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