Rivalo Sportsbook KYC complaint over video chat

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Update: Rivalo claimed the player's claim of being asked to video chat was false.

A Rivalo Sportsbook (SBR rating D-) player has claimed that his winnings have been confiscated because he was unwilling to appear on video chat with the online betting site.

Apparently, the player's documents were approved in accordance with the KYC procedure, and a phone call was subsequently had with Rivalo where the request was made to conduct a video chat.

The player refused to Skype chat with Rivalo and that is where the complaint currently stands.

SBR has asked if the betting site has refunded the player's deposit in the meantime.

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