PartyGaming improves communication following Bwin merger

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Prior to PartyGaming's merge with Bwin, PartyGaming refused to cooperate with SBR citing data protection laws. PartyGaming would provide only cursory background of complaints, unable to share specific evidence with SBR in support of its conclusions. After the PartyGaming/Bwin merger, the consolidated company began to address all sportsbook disputes in a prompt and fair manner.

A common complaint of both PartyGaming and Bwin users has been each sportsbook's identity verification. PartyGaming sportsbooks---like all sportsbooks with a bonus model---enforces KYC (know your customer) requirements. SBR has confirmed multiple instances of forgery carried out by a ring of Ukraine-based scammers who set their sights on the Austrian bookmakers. SBR's biggest concern in the past has been legitimate users being mislabeled as scammers due to their region or incidental details.

Bwin itself is one of the most financially stable sportsbook companies in the world. Legitimate users funds are not considered to be at  risk. SBR will continue to advise PartyGaming/Bwin on player handling and sportsbook complaints. Bwin's sportsbook rating has been upgraded to C+.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form.

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