PaddyPower bonus complaint; Free promo account closures

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PaddyPower (SBR rating B+) bonus complaint. A fourth bonus complaint has been received from a player that signed up to take advantage of PaddyPower's £1000 free bet offer for Cheltenham racing. The promotion required 10 wagers to be placed in order for players to redeem the free bet. After placing 8 of 10 wagers, the player's account was closed. PaddyPower stated that it was a "trading decision". The 1st complaint received on PaddyPower's handling of the Cheltenham free bet promotion resulted in PaddyPower reinstating the player's account following SBR's inquiry. SBR is following up on the complaint. | Read full PaddyPower complaint


PaddyPower player:

Having signed up to Paddy Power purely on the offer of the £1000 free bet during Cheltenham, I successfully placed 8 bets of £1000 before having my account closed, with "commercial reasons" being cited. Having exhausted the complaints procedure with Paddy Power, who merely repeated "commercial reasons"/"trading decision" I took my complaint further, to the Isle of Man gaming commission. I have had a reply from them, simply restating the "trading decision" given by the bookmaker. Having found your site I now see I'm not alone in having received this disgusting behaviour. I would be very grateful if you could highlight my case to this bookie alongside the current disputes. I also see from other websites that Paddy Power has kept some accounts closed but sent a cash payment to the (ex) account holder. It seems complaints are being handled inconsistently


PaddyPower response:

We are sorry to have to inform you that your internet account with Paddy Power has been closed. The decision to close your account has been based upon commercial grounds and does not in any way reflect your credit worthiness.
 
Any ante-post bets, which you have outstanding, will be honoured and any winnings have been sent back to your card.
Paddy Power would like to thank you for your custom and wish you every success in the future.

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