Since 1999, Sportsbook Review has received complaints from bettors. Sportsbook and casino players, racebook bettors, even poker users write in occasionally; an increasing number of complaints are now submitted on issues involving what's called the Know Your Customer (KYC) procedure. The KYC process is required to confirm the validity of an account. It is much akin to making a purchase with a credit card at the local convenience store and being required to show the worker a form of government issued ID. A public library card just won't cut (or pay for) the mustard.
Why KYC is important
Aside from complying with gaming regulators and commission bodies, as well as their own internal terms and conditions, online betting sites confirm the identity of players for the players' own protection. If your credit card was hit with thousands of dollars in charges overnight, would you hope that the business in question required ID before completing a transaction?
What documents do I need to show?
If you're depositing by credit card, eWallet, or any other current cashier option, you can safely assume that you will have to show photo ID. This can be a driver's license or passport, or another form of state or government issued ID. If you just turned of age and do not yet have such an ID, do not even bother depositing until you do or you will be in for a headache come withdrawal time. In fact, if you do not have a photo ID at all, stop reading this article and come back when you do.
In addition to producing an acceptable form of photo ID, you may be asked to show a utility bill in your name to satisfy address verification. Some online sportsbooks will even send a unique code via mail that will serve to confirm the authenticity of the physical address provided.
A bank account statement may need to be provided.
The front and back of a credit or debit card may need to be shown.
How to quickly pass the KYC process
Keep a local copy of your scanned photo ID on your computer or a USB flash drive. Do the same for a credit or debit card you may use to deposit. Utility bills often must be dated within three months or earlier to be accepted, so unless you intend to open a number of accounts simultaneously, you may not need a local copy of a bill for immediate access.
Once your documents are ready to be transmitted to the sportsbook, it is a good practice to immediately provide your documents after depositing for the first time. This will save unnecessary delays and avoid waiting games when you work up a balance and realize you have to send this and that in order to get paid.
Make sure your documents are legible and of high quality. Saving as a PNG immediately after a scan should ensure the quality of the file is preserved.
If you have done all of the above, but the sportsbook is still not satisfied that you are who you say you are, you might be asked to take a photo of yourself holding one of the aforementioned documents. It happens. Swallow your pride and do what is asked; you often will never have to again at that particular online sportsbook. You also may be asked to have your documents signed by a notary.
Players who find themselves embroiled in a dispute with an online sportsbook should fill out a sportsbook complaint form and an SBR analyst will do his or her best to resolve your complaint.