Italian YouWin player has trouble cashing out

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A Youwin Sportsbook (SBR rating C+) player has filed a payout complaint with SBR.

The player is no longer allowed to operate an account with YouWin as the sportsbook no longer serves the country of Italy, and was asked by the sportsbook to complete the Know Your Customer (KYC) process to receive payment.

The player holds a balance of €2539 with the online sportsbook.

He provided a copy of his Skrill account details which shows that his name as registered with YouWin matches the eWallet, and his ID. He has been waiting for five weeks to be paid, and forwarded an email which stated that the payout department would be processing his balance.

He was told by YouWin that there were allegedly problems related to their new "system" that caused a delay in the payment, but no ETA was given to the player.

Sportsbook Review has asked YouWin management for comment on the situation.

Italian players with any feedback on withdrawing from YouWin or who are in need of assistance are asked to submit a sportsbook complaint form.

Sportsbook Review reported a month ago that YouWin moved all Turkish players to betting site Hepsibahis101.

Players can find a list of Italy accepting sportsbooks.

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