Bookmaker LSBet accuses player of duplicate accounts

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An LSBet Sportsbook (SBR rating C) player has filed a complaint with SBR.

The player deposited €200 in exchange for a 50% welcome bonus in mid November.

He claims to have then verified his ID with LSbet after completing the bonus requirements tied to his deposit. He was then asked to submit an additional round of documents for the KYC process. Specifically, he was asked to submit a paper showing his account number, then a complete log of Skrill transaction history, as well as the credit card information of a friend who made a transfer to his Skrill account.

The player states that following the submission of every request, his account was debited €630 in winnings and only his starting deposit of €200 returned to Skrill.

The following reason was cited for the account closure and confiscation:

Terms and Conditions:1.2.4 The Player’s Account must be registered in Player’s own, correct, name and personal details and it shall only be issued once for the Player and not duplicated through any other person, family, household, address (postal or IP), email address, or any environment where computers are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which the Player opens with the Company, or which are beneficially owned by the Player in relation to the Services shall be "Duplicate Accounts". The Company has right to close any Duplicate Account (but shall not be obliged to do so). If the Company close a Duplicate Account;This decision is final and it cannot be changed.

Sportsbook Review has followed up on the complaint with LSbet.

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