Bookmaker BetChance receives poor reviews from SBR readers

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BetChance users complain of slow-pays, including Moneybookers withdrawals, taking well beyond the stated five days and delayed ACH payments; voided winning wagers, including bets that were placed two days before the event on lines not considered to be erroneous; and taking two to three days to grade some wagers. Most players tell SBR they were attracted to the Malta-based bookmaker by their opinionated betting odds. Players should consider heavily opinionated lines from low-volume or new bookmakers a reason to be cautious and a sign that the sportsbook may be gambling.  | Read full report

 


One of two player reports on voided winning bet: After the Result of a Tallinn win they said they were consulting management to make a decision on what to do with the Bets. They have since Voided the Bets, but have poor reasons. They said incorrect Odds. however odds were High with Bluesq and Coral, both of which have Paid out and honoured the bets. Betchance actually Cut their Odds on the 17th, where I placed further bets. They have only acted because the Bets I placed have won and wont pay me Winnings. Betchance had two days from me placing my Bets til the Event happened, and did not Act before the Game!

One of four bettors to report BetChance slow-pay: Betchance now informed me last Friday that the bank (their bank) had blocked the payment, and asked whether I would agree to a different payment plan.This I did, but it appears Betchance have already broken their latest promise again. They had confirmed they would pay me £1,400 by Moneybookers today (this is the payment I requested on July 13), but it is now end of business and I have received nothing.They have also promised to send me £4,000 (instead of £8,000) by bank transfer today, and that I can withdraw the remainder of my money by Moneybookers in instalments of £1,000 per day.I was asked to agree to this payment plan since I was told they have a lot of withdrawal requests and they would like to spread out the money amongst their customers. I believe my agreement to their request was reasonable, but I still remain highly sceptical about the sincerety of Betchance until I have received my money from Betchance.

View examples of live chat service here.

 

Player inquires about late Moneybookers payment
Player:
    you told me today! do you send it today?
Betchance LTD:
    we will send it as early as possible it can be today yes
Player:
    you promised me!
Player:
    or was it another lie?
Betchance LTD:
    we don't say any lie
Player:
    so you have to send the money today!
Betchance LTD:
    ok
Player:
    ok what?
Betchance LTD:
    have a nice day
Player:
    what??
Player:
    if you don´t send the money today I will contact LGA!
Betchance LTD:
    of course we will, who told you we won't
Player:
    you said maybe, but yesterday you promised!
Betchance LTD:
    do you prefer not to get the money?
Player:
    ???
Betchance LTD:
    cause you always write in a certain way with us, if you don't like us, don't bet with us, so there's no need to talk in that way cause we are not afraid if you contact the LGA, we have sent and will always send all the clients requests even if a little but late
Player:
    but you always promise things and don´t hold it!! Don´t you see that this is not acceptable!?
Betchance LTD:
    we don't promise you ask silly questions, when and how, and then you always tell that you write  in forums, contact LGA etc, you  will have all your money, that's all

Second Player discusses Moneybookers request
Betchance LTD:
    Good evening
Betchance LTD:
    hi, we have sent you an email regarding your withdrawal cause we are sending it by bank transfer instead
Betchance LTD:
    you did not receive it?
Betchance LTD:
    and in the email we requested your details to process the bank transfer
Player:
    no i haven`t received an email,and why are you going to send by bank transfer.
Betchance LTD:
    cause 5000 or over we send by bank transfer not through MB
Player:
    why does it not state this on your web site.
Betchance LTD:
    cause the majority of clients who withdraw 5000 or more, withdraw by bank transfer
Player:
    so why in previous chats was i not told this
Betchance LTD:
    can you give me the bank details so that we can process the payment tomorrow morning
Betchance LTD:
    cause they have just informed us today to contact you
Player:
    why should i beleive a word you say.
Betchance LTD:
    why shouldn't you not believe, do you think i will keep your money?
Player:
    it seems like this to me
Betchance LTD:
    yes and why? Cause you have heard by somebody in some forums about us? please i assure you this was the case so please forward me your information so that  i can process the money by tomorrow morning
Player:
    is it possible for you to put the money back into my account then i will make a withdrawal to moneybookers for an amount less than £5000 which you will be able to send.
Betchance LTD:
    what would the amount be?
Betchance LTD:
    but still i need to inform you that if you cancel and make another withdrawal the date of the requested withdrawal will be taken into consideration therefore if you make request today, you will have the money within a max. time of 5 working days
Player:
    you said earlier in this chat that anything under £5000 can be sent by moneybookers.if i make bank transfer then i will also have to wait similar time?
Betchance LTD:
    yes so what you will withdraw 4999?
Player:
    does it matter how much
Betchance LTD:
    of course if you withdraw something around 5000 it is the same
Player:
    i will say again,you said earlier in this chat that amounts of £5000 or over can only be sent by bank transfer.£4999 isn`t so should be able to be sent by moneybookers
Betchance LTD:
    come on, this is a silly question, ok we cannot cancel your request we can just send it by bank transfer so please give me the details in order to process the payment
Player:
    i don`t want a bank transfer beacause i will have to pay charges.
Betchance LTD:
    yes but they are small charges compared to the amount you get
Betchance LTD:
    and if you withdraw money from MB or any other system you still need to pay charges later
Player:
    also it states on your web site there are no limits on amounts to withdraw to moneybookers which i am looking at right now
Betchance LTD:
    ok i am telling you what you can do, now either you leave the payment pending or you request by bank transfer or you request a smaller amount around 2000 through MB
Player:
    ok put the money back into my account and i will make a withdrawal to moneybookers for around £2000
Betchance LTD:
    ok
Player:
    when will the money show in my account ? straight away
Betchance LTD:
    they are already on your account
Player:
    let me check
Player:
    thank you
Player:
    i have now made my withdrawal for £2000 i take it this will be processed promptly

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