Betway stealing from players

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Betway (SBR rating D-) is using a bizarre rule to confiscate winnings from players. Five unrelated players from different parts of the world have filed complaints with SBR in the last two weeks against Betway. Each player tells a similar story of depositing with Betway, accepting a bonus, winning a few bets, then having their profit erased and deposits returned.

Betway to players:

 

Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

Betway has confiscated £3,839 from players to date using the above rule.

Sportsbooks that enforce such unusual rules must clearly make these terms available to players; otherwise, they become "gotcha" rules and a device with which to steal from customers. Betway has been unwilling to discuss these claims with SBR analysts. News correspondent Natalie Rydstrom and dispute mediator Justin discuss the Betway thefts in more detail in the below video report:

 

 

 


 
One Betway player provides a thorough account of his nightmarish experience. The player deposited £25 in exchange for the 100% bonus. The player took his time in completing the wagering requirements. The player's balance was €133 after fulfilling his play obligations, and he put in a £50 payout request through a banking method. The player details that instead of having the winnings paid, his profit was erased and he was left only with his starting deposit.

Another Betway player increased his balance all the way to £1,747. The player opened an account on March 12th, depositing £165 and receiving a £25 bonus. The player completely fulfilled his rollover; but was shocked to find out that his winnings would be confiscated simply because his initial bet exceeded 30% of his sportsbook bonus.
 

SBR will update this report.

 

 

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