BetWay refunds player deposit citing linked accounts

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A BetWay (SBR rating D-) player has filed a sportsbook complaint. The player deposited 200 PLN into his account and proceeded to increase it to 350 PLN. The player's account was then closed and his deposit, minus a 10% fee for 'operation cost', was refunded. BetWay stated in a subsequent email to the player that he was linked to a number of other gaming accounts. BetWay did not elaborate. The player adamantly denies having any such connection to any other accounts. SBR is investigating.


BetWay:

Please be infomred that your account will remain closed due to violation of our terms and conditions as closer described in previous email.

Your deposit, minus 10$ will has been refunded to your account.

This is a final decision and your are kindly requested to respect the outcome of this decision.

 


Player:

 

I don't have any idea about what other accounts Betway is talking about. This is my only account and I do not think if anybody could register with my computer. I am living only with my friend and she has nothing to do with bookmakers, I think. Betway is writing about several accounts and this is simply impossible.

My balance was 350 PLN and they refunded my deposit (200) minus 10% for operation cost  (I asked them what is this cost if we are talking about moneybookers transactions but no answer), so I have received 180 PLN and I can confirm that. Still missing is 170 PLN.

Thank you for helping me

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