BetPhoenix update

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Five BetPhoenix (SBR rating B-) players report being slow-paid. Four of the players requested their payouts via Moneybookers or Neteller. The fifth player asked for a $4,000 withdrawal by check on March 8th.

The fifth complaint contradicts statements from the BetPhoenix camp that payment delays are only experienced by eWallet users. The delinquent withdrawals total $19,220*. | BetPhoenix complaints

*Amount includes conversion of £2000 to $3,220.

SBR has received the following outstanding payment complaints from BetPhoenix players:

1. $4,000 via Moneybookers on February 24th. *This player has taken BetPhoenix's offer of receiving payment by wire instead. SBR will update.

2. £2,000 via Moneybookers on February 25th.

3. $4,000 via Neteller on February 28th.

4. $4,000 check requested on March 8th.

5. $4,000 via Neteller on March 11th.


BetPhoenix downgraded to B-SBR lowered BetPhoenix's rating to B- on March 17th.

BetPhoenix has struggled to pay players via advertised eWallet methods, such as Neteller and Moneybookers. The delays were first reported by users in July of 2010.

BetPhoenix management initially assured SBR that this problem would disappear once their merchant accounts were funded. BetPhoenix's website lists a 7 to 10 business day time-frame wait for what is a relatively instant method at other sportsbooks. SBR suggests that BetPhoenix either update its website to more accurately estimate eWallet  payment time-frames, or discontinue offering those methods.



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