BetPhoenix slow-pays update

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A BetPhoenix (SBR rating C) player reports payment. On May 1st, 2011, the player requested a €689 withdrawal via Neteller. The payout was not paid in the quoted time-frame of 10-14 business days advertised for eWallet payments. After emailing and going to BetPhoenix live chat everyday for the better half of two months, it was suggested that the player accept an alternate payout method. The player agreed that he no longer wished to wait for Neteller, and reported receiving payment on Friday, July 15th, 2011.

Since SBR's last BetPhoenix report four weeks ago, an additional five slow-pay complaints have been reported. Players report waiting for $34,102, with the earliest payout request made in mid-March of 2011.

SBR advises players be persistent and to contact BetPhoenix CS on a daily basis, noting a desire to be paid an alternate method to avoid the now extreme eWallet payout delays. Players may ask to speak with "Tino", the individual now responsible for handling the management of the BetPhoenix day to day operations as well as overseeing the payout department. BetPhoenix players with payment disputes are asked to fill out a sportsbook complaint form.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to or dialing 1-830-255-4677 seven days a week during normal business hours.

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