BetPhoenix players complain of longer than advertised payout times

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BetPhoenix (SBR rating B-) has struggled to pay players via advertised eWallet methods, such as Neteller and Moneybookers, within their listed time-frames. The delays were first reported by users in July of 2010. Management initially assured SBR that this would not be a problem once they funded their eWallet merchant accounts. Currently there is no time table for how long these payouts will take or if Phoenix will update its website which already lists 7-10 business days for what is an instant method when using a funded account.

In light of their inability to service players by eWallet, BetPhoenix has offered to fill player withdrawals through bank wire, an option that many do not wish to accept since each time winnings come back to their checking account there are fees for country taxes as well as currency exchanges. Players then have to redeposit to Neteller or Moneybookers and then wait for it to clear, if they want to move their gambling funds to another sportsbook.

SBR has suggested that the BetPhoenix group update their website with accurate estimates for Neteller and Moneybookers to avoid false advertising. The BetPhoenix family, including BetPhoenix, Betmania, WagerChief, and Sports-1, have been downgraded yesterday to B-.

BetPhoenix player: Requested a withdrawal from BetPhoenix on monday feb. 14th it is now feb. 28th and my withdrawal has not been processed and has not even been removed from my account. I was told that payouts can take up to 7-10 days which I felt was excessive as is and now it has been 2 weeks and their 10 days is up.

While most sportsbook complaints were reported by players waiting longer than advertised for eWallet payments, SBR received a complaint from a player that says he requested a $4,000 bank wire on December 16th. BetPhoenix tells SBR that the wire was sent to the player on December 26th. SBR is waiting for the player's confirmation that his wire was received.

On March 11th, SBR reported in the forum thread, BetPhoenix Payout Report, that two players had been paid after waiting for 21 and 24 days respectively. The first player was paid $4,000 to Neteller, the second player was paid by money order.

SBR asks players with delinquent withdrawal requests to fill out a sportsbook complaint form if they have waited for longer than whats advertised by BetPhoenix.

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