BetPhoenix correlated parlays wagering dispute update

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On September 7th, SBR reported that a BetPhoenix player's account was frozen. The player held a balance of $7,226 with the sportsbook. The winnings were derived from correlated parlay play; BetPhoenix (SBR rating C) was accepting IF Bet wagers for Major League Baseball that gave the player an overwhelming edge against the house. Correlated parlays typically involve a number of high expectation combinations, sometimes including obvious errors like the ability to bet the same team for the first half and game. While the player was unwilling to disclose his complete balance history, he did concede having withdrawn more than what was lost placing the correlated wagers; most recently depositing $326 and withdrawing $850.

BetPhoenix confirmed that the player's balance account was frozen and then negatively adjusted to account for the play. The mistake and the inability to identify the error are believed to be attributed to a large reduction in staff for budget reasons. The BetPhoenix lines staff is said to be smaller than its been in years.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to or dialing 1-830-255-4677 seven days a week during normal business hours.

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