BetPhoenix account dispute, slow-pays update

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A BetPhoenix (SBR rating B-) player with a balance of $2,659 reports that his account has been frozen since December of 2010. The player tells SBR that he is being accused of placing bets for an account-holder that was previously banned for having a debt against the house. The player has conceded that he had a relationship with the third-party, but claims that his account action is his own. BetPhoenix has been unable to produce actionable evidence showing that the player specifically signed up, deposited, and wagered for the banned third-party. The sportsbook and player claim that each other are unreachable by phone, and have remained at a standstill. SBR has requested that BetPhoenix unlock the account in the absence of evidence establishing guilt.

BetPhoenix players continue to report difficulty being paid via eWallet. To date, there are five outstanding withdrawals totaling $18,735. The earliest payout request was made in mid-March of 2011. The most common complaint of BetPhoenix players is the way the sportsbook enforces the one payout per week restriction. BetPhoenix lists a 7-10 business day time-frame for e-wallet payment, though does not allow players to request additional withdrawals until after a given request is filled. Players have pointed out that this tactic essentially triples the one payout per week time-frame.

SBR will update this report. | BetPhoenix player feedback

BetPhoenix players:

I requested a withdrawal of 2500 USD (maximum possible) on April 8 and I'm still waiting for the money reaches my account. I have contacted several times with Betphoenix through the chat and each time give a different excuse

Betphoenix are terrible. Ive waited like one month for my withdrawal now. Before signing up with Betphoenix I was told by a Representative that I was allowed one free cash out per month. Now they are telling me that the free cashout method is unvailable for at least another month. Now my money is held up unless I pay $51 for other cashout methods. I find this unreasonable. I think they should honor their pledge and process my free cashout. $51 may not seem alot but its alot to a beginner like me. Please help.

I did a request payout in a chat a 03/08/2011 by moneybookers $2000.Then oftentimes asked in a chat about the state of request. They answered each time, that for them problems with a bank, but soon will pay money. But money until now is not paid.

Sportsbook ratings downgrade
BetPhoenix was lowered from B+ to B on February 17th, 2011 after consistently poor feedback from e-Wallet users. BetPhoenix was downgraded to B- the following month after payout complaints persisted.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to, or by dialing  830-515-4122  seven days a week during normal business hours.

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