BetMotion Player: My account's locked with a €2564 balance

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A BetMotion Sportsbook (SBR rating C+) player has filed a complaint.

The player opened his account with BetMotion on July 13 and deposited €100 through Skrill.

His deposit received a €150 bonus. The player has claimed that he fulfilled all bonus wagering requirements before increasing his balance to €2,564.

After meeting the play-through requirements for the sportsbook bonus, he requested payment.

At this point, BetMotion asked the player to send a copy of his passport and a photo holding his passport next to his face; a request becoming increasingly common in today's KYC-heavy industry.

Despite obliging the request, the player has still not received his €2,564 withdrawal, and his account has since been blocked by the online sportsbook.

SBR has followed up with BetMotion to discuss the complaint.

BetMotion last received a sportsbook rating upgrade from C to C+ on May 3, 2015.

BetMotion players in need of assistance should submit a sportsbook complaint form.

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