Betin Sportsbook in review; feedback wanted
Sportsbook Review is in the process of evaluating Betin for an initial rating.
SBR encourages Betin Sportsbook players with feedback to write in to firstname.lastname@example.org.
Most notably, SBR received a complaint from a player who had nearly €1,500 confiscated following successful play.
Betin cited the following section of their terms and conditions to deny a player €1,497 in a case reported by SBR on November 28.
Betin terms and conditions:
"13.1. Should the Operator have reasonable grounds to suspect a Customer of collusion, cheating, fraud, identity fraud (including providing someone else’s personal or payment details with or without their knowledge), chip dumping, money laundering, the use of artificial intelligence programs, gaining an unfair advantage over other Customers, or any similar activity that the Operator deems to be improper, the Operator shall have the right to suspend the Customer’s account for an indefinite period of time, investigate the account and the Customer, and take such action as it deems appropriate including; withhold all or part of the balance of the account, confiscate winnings, recover from the account the amount of any payouts, bonuses, winnings or costs which have been affected or generated by such improper activity, and close the account without notice."
The player denied wrongdoing and the complaint remains open.
Many online sportsbooks have similar terms and conditions, however, the application of the rule is what is often the most troubling.
SBR urges players with issues to submit a sportsbook complaint form.