BetFred bonus complaint

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A BetFred (SBR rating B-) bonus complaint has been reported. A player opened an account to take advantage of a free £100 bet offer. The player won his free bet on a 12/1 horse wager, then won his next play on a 16/1 wager. The player  requested a withdrawal of £2900 to his Moneybookers account. After 5 days of no communication from BetFred or Moneybookers payment, the player called BetFred and was informed that his account was being investigated for bonus abuse. No further information was given to the player. SBR is investigating.

Player comments:

I requested a payout from this book after participating in an offer they were running for the cheltenham festival. I opened an account and as per the terms of the offer staked £100 on a horse. The horse won at 12/1. I then staked my free £100 bet as per the terms of their offer on a horse at 16/1. The horse won at 16/1.

I therefore had £2900 in my account. I requested payout via moneybookers (the method I used to deposit) and waited for the funds. The site said 48 hours.

I had waited 5 days and I called them up. I find out that they are investigating my account for "bonus abuse" - they refused to give me any timescale over this investigation, and offered no help or solution or even clarification of the situation. The only abuse of bonus I can see here is that you are welcome to free bets as long as they lose, but if they win, they do not pay. I await your help as I seem powerless to get my money on my own. They refuse to contact me about the situation.

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